Technical Support

Ensure there is an established Internet connection before proceeding.

1. Insert the V CAST Music with Rhapsody Installation CD into the CD-ROM drive then click Next.
   If the CD-ROM does not automatically start, click Start > Run and enter D:\MenuDriver.exe (where D is the letter of the CD-ROM drive) then click OK.
2. Click Only install USB drivers for <phone model name>.
   
3. Click Next.
    The installation may take a few moments.
   
4. Click OK.
   
5. Click Install V CAST Music with Rhapsody software.
   
6. Click Next.
    The download will take a few moments.
   
7. Click Next.
   
8. To continue the installation, read the license agreement then click Accept.
   
9. Choose a desired destination folder, select the desired options then click Next.
   • Add a desktop shortcut for V CAST Music with Rhapsody
   • Add an icon to Windows Quick Launch Tool bar
   • Launch V CAST Music with Rhapsody.
   
10. Click Next.
    If the wizard does not begin automatically, click Start > All Programs (Programs) > V CAST Music with Rhapsody > V CAST Music with Rhapsody.
    
11. Select the desired options then click Next.
    • RealAudio(.ra, .rax)
    • MPEG (.mp3, .m3u, .mp2)
    • AAC (.aac, .m4a)
    • WAV Files (.wav)
    • Windows Media (.wma)
    • CD Audio (.cda)
    
12. Click Continue.
    
13. Click Get a Password.
    If an account has already been set up click Already have a VerizonWireless.com password? then follow the on-screen instructions.
    
14. Enter the 10-digit mobile number then click Get Temporary Password.
    
15. Enter the appropriate information then click Continue.
    
16. Click Cancel to proceed with the setup.
    To sign up for the Rhapsody To Go subscription service enter the appropriate information, click Continue then follow the on-screen instructions.
    
17. Enter the 10-digit mobile number and password then click Sign In.
    
18. To continue the setup, read the Terms and Conditions then click Accept.
    
19. Select the desired tracks then click Download Tracks.